Refund Policy

Refund Policy for EcoFrico

At EcoFrico, we are committed to ensuring the satisfaction of our customers with our eco-friendly products. We understand that sometimes things may not go as planned, and we are here to assist in those rare occasions.

Refund Policy: 

Orders from India: Please return the product within 2 days from receiving the original order.To start a return, you can contact us at support@ecofrico.com. Please note that returns will need to be sent to the following address: 

 

Survey no.173 Behind Rajpurohit Sweet Mart Kadam Baug,Daulat Nagar Satara 415001 MH India

International Orders: In case you require returning a purchased product from international countries, please contact us through email at support@ecofrico.com and then return the product within 30 days from receiving the original order through any courier services or postal service.  

 

Courier expenses, customs and any other costs that might occur for the returned product are payable by the customer

 

Sales Products bought from our store are not refundable and can only be exchanged with other products on sale or products from the currently available collection. Customer is responsible for covering any difference in prices between the two products.

Exchange Policy for Defective Products: We take pride in the quality of our eco-friendly products. However, in the unlikely event that you receive a product with a defect, we urge you to contact us within 2 days of your purchase. Please provide a detailed description of the issue, along with photographic evidence, to support@ecofrico.com. Upon review, if your claim is validated, we will arrange for an exchange of the defective product as swiftly as possible. The exchange will be for a product of the same type, subject to availability.

Further Inquiries: For any additional questions or concerns regarding our refund policy or if you need guidance on how to proceed with an exchange for a defective product, please do not hesitate to reach out to us at support@ecofrico.com. Our dedicated support team is here to assist you with any refund-related queries or any other inquiries you may have.

We appreciate your understanding and cooperation regarding our refund policy. At EcoFrico, our goal is to provide you with products that not only meet but exceed your expectations. Thank you for choosing EcoFrico for your eco-friendly product needs.